Job Summary:
As an IT Support – Level 2, you will play a crucial role in providing technical assistance and support to our clients, ensuring their IT systems and operations run smoothly. You’ll diagnose and resolve hardware and software issues, assist with network configurations, and provide guidance to both clients and junior support staff.
Responsibilities:
- Respond to IT support requests from clients, either remotely or on-site, in a timely and efficient manner.
- Diagnose and troubleshoot hardware, software, and network issues, providing accurate solutions and recommendations.
- Perform system installations, upgrades, and configurations for desktops, laptops, printers, and other peripherals.
- Assist with network setups, including routers, switches, and access points, ensuring connectivity and optimal performance.
- Collaborate with Level 1 support and junior staff to escalate and resolve complex technical issues.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent work experience).
- years of successful experience in B2B sales, technology sales, or a related field.
- Strong understanding of technology solutions and their applications in various industries.
- Proven track record of meeting or exceeding sales targets and quotas.
- Exceptional communication and interpersonal skills, with the ability to build rapport and establish strong client relationships.
Benefits:
- Competitive commission structure and base salary
- Professional development opportunities
- Collaborative work environment
- Health and wellness programs
- Opportunity to work on cutting-edge projects
- Ongoing training and skill enhancement
